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Frankstarcam Post time 2020-12-24 22:39:29 |Show all posts
Edited by Frankstarcam at 2020-12-24 22:43 \n\nHi,

When I try to view SD card files (View SD card Files, Refresh), I get an error "Can not connect to camera" with latest version of Eye4 (1.3.2.6).  I also get the same error message when I try to Get Camera Parameters in camera options.

I did not get those problems with the previous  Eye4 version I was using (1.3.1.9).

Is this a bug?  What can I do to have this work in the latest version of Eye4 (1.3.2.6)?

Thanks.

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hbadmin Post time 2020-12-28 14:38:06 |Show all posts
Dear Customer,
Thank you for contacting us!
We tested Eye4 PC client v.1.3.2.6 . The SD card videos can playback normally . Please remove APP then download it again .
Download link for eye4  for windows:
https://www.vstarcam.com/software-download
If you cannot playback it , could you share your camera UID and camera password ? let us check it first .
For this issue, please mail to support@vstarcam.com to get more help. Thanks!
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r3z3 Post time 2021-2-1 01:28:58 |Show all posts
Edited by r3z3 at 2021-2-1 01:33 \n\nHi, same issue for me.
I can get the camara parameters and view sd car files only for one camera : my vstarcam model C24s (VSTB531519TZWTY)
With the other ones C16s cam, I am not able to get parameters nor view sd card... (VSTF207439DMCBO / VSTF280901OWATI)
It was possible with the old version of eye4 but doesn't work anymore with the new version 1.3.2.6.
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Nick293 Post time 2021-3-27 03:30:31 |Show all posts
Edited by Nick293 at 2021-3-31 17:08 \n\nNice post.keep sharing such unique stuff.
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VS-support1 Post time 2021-4-2 10:59:17 |Show all posts
Nick293 replied at 2021-3-27 03:30
Edited by Nick293 at 2021-3-31 17:08 \n\nNice post.keep sharing such unique stuff.

Dear customer ,
Thank you for your support. We will do our best to do our best.
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agi62 Post time 7 Day Before |Show all posts
Edited by agi62 at 2021-4-6 18:09 \n\nHi, I have the same problem, suddenly with the Windows app I can't see the ipcam recordings, until the other day it worked fine, "" I add that with the Android app it works fine. ""
The ipcam is connected regularly and you can see but not the recordings.
I tried to reinstall the program after thorough cleaning of the registry but nothing has changed.




Eye4 error_1.jpg

Eye4 error_2.jpg

Eye4 error_3.jpg


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agi62 Post time 6 Day Before |Show all posts
Hello, today everything works perfectly, without me doing anything, probably Mr. Vstarcam have fixed the bug.
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VS-support1 Post time 5 Day Before |Show all posts
agi62 replied at 2021-4-7 23:04
Hello, today everything works perfectly, without me doing anything, probably Mr. Vstarcam have fixed ...

Dear customer ,
Thank you for your support. We are trying  to do our best.
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