Update firmware Failed - VSTC IP camera

\n\n\n\nGood morning, I have a VTSC camera and it was not working properly. The image would freeze and lose connection permanently.

UID: VSTC-527732-DDBDS

https://photos.app.goo.gl/3vCYYrfjprBvncag9

Eye4 indicated that there was new firmware and I thought that was the way to correct the problem.

https://photos.app.goo.gl/6bw5E7Fva4Y2JTSW7

I did the upgrade procedure and it progressed only to 61%. I waited 10 minutes but there were no changes. The cam didn't turn on again. Now it only turns on the red LEDs.

https://photos.app.goo.gl/QmrvH22KtkSZwW2M9

The "Camera finder" recognizes it, even with the new updated firmware:

https://photos.app.goo.gl/hXG22Cbbu5dwnDAKA

When I try to revert to a previous firmware version, indicates that "unable to connect to the camera"

https://photos.app.goo.gl/DMpVwNfidSkuCGL26

https://photos.app.goo.gl/emEUG36xPs9XsoCYA

Thanks in advance!

Note: I have pressed the reset button but there is no response. What should I do for the camera to work properly?

pajarojuarez replied at 2021-2-23 03:49
Thanks in advance!

Note: I have pressed the reset button but there is no response. What should I do ...

Dear customer ,
To upgrade the firmware, please give me the current firmware version of your camera, let's check if there is newer firmware, thanks!

\n\n\n\nThnx.
My previous version was: 48.50.64.45

https://photos.app.goo.gl/6bw5E7Fva4Y2JTSW7

Actual firmware (stopped at update and bricked) is 48.50.64.86

https://photos.app.goo.gl/EvqqVaEimfHez1wk7

Extra information:

• The device keeps the new password, generated by me.
  

• The device maintains the Wifi settings
  

I can access to camera via Telnet. What is the method to update firmware via telnet? Should I copy the firmware to a particular folder?


https://photos.app.goo.gl/TssMGitF7DjgJy6BA

pajarojuarez replied at 2021-2-23 19:15
Edited by pajarojuarez at 2021-2-23 20:52 \n\n Edited by pajarojuarez at 2021-2-23 20:07 \n\nThnx.  ...

Dear customer ,
48.50.64.86 is the latest version .
Please go to the link below to download IP Camera Finder  :  https://www.vstarcam.com/software-download
Plug the Ethernet cable into camera and router to check if can detect camera IP address from IP Camera Finder . And check if can view on** via the Eye4 APP .

The IP Camera Finder application recognizes the device. But the Eye4 app does not, as the camera does not start.
I can only access it via telnet with the root user. What is the procedure to update the firmware via Telnet?

pajarojuarez replied at 2021-2-24 19:19
The IP Camera Finder application recognizes the device. But the Eye4 app does not, as the camera doe ...

Dear customer ,
Please manually upgrade or downgrade firmware via IP Camera Finder .
This camera firmware version only supports upgrade or downgrade via IP Camera Finder .
If the camera still cannot upgrade or downgrade , there is no method to make it work .

As I have mentioned above, the "Camera finder" recognizes the device, but when I try to revert to a previous firmware version, indicates that "unable to connect to the camera"

https://photos.app.goo.gl/DMpVwNfidSkuCGL26

https://photos.app.goo.gl/emEUG36xPs9XsoCYA

pajarojuarez replied at 2021-2-25 20:19
As I have mentioned above, the "Camera finder" recognizes the device, but when I try to revert to a  ...

Dear customer ,
This camera firmware version only supports upgrade or downgrade via IP Camera Finder .
If the camera still cannot upgrade or downgrade , there is no method to make it work .

Hi,
My previous firmware on c43 was 48.53.181.12 without problem.
After updated to 48.53.181.18, camera keep rebooting each 2 mins and I can’t view live from my mobile eye4 app. I see that is new updated firmware released recently 48.53.181.19. Unfortunately I can’t upgrade new firmware due camera keep restarting every 2 mins. Kindly please advise how to upgraded firmware manually and where to download latest firmware 48.53.181.19 or 48.53.181.12 to revert back. Thanks in advance.