reading camera SD files in eye4 for windows

where can I play the files written by teh camera in the SD card with the eye4 for windows ?

Dear sir/Madam,
Thanks for your message, for more detailed instruciton of windows Eye4 APP, please visit the link: http://www.eye4.so/1410
As shown in picture below, right-click the screen, enter "view SD card files".

I have tried doing that but it hasn´t worked. What should I do to fix it? It was working ok until yesterday, now I have no access to sd card

gabyyy replied at 2020-4-11 04:17
I have tried doing that but it hasn´t worked. What should I do to fix it? It was working ok until y ...

Hi, Sir/Madam,
You are advised to format SD card before recording.