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camera stopped working

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sunny Post time 2013-4-11 02:37:44 |Show all posts
I have owned a H6837WI for 7 months now. Great Ip camera!
Unfortunately lately the IR filter cut was going crazy, on / off constantly during night time.
Yesterday the camera stopped working.
It is stuck in a continuous reboot sequence... The green LED is not blinking anymore, but is on constantly.
The camera once powered starts the boot sequence pan/tilt, then goes steady for about 10 seconds, after that it makes some low strange static noises from the built in speaker, then reboots starting the pan/tilt sequence over and over. I tried resetting the camera with the micro switch in the base of the cam, but it only goes in a strange idle state, where it does not reboot but the LED flashes really slowly. The camera is no more accessible in the LAN adress 192.168.1.126:81. it appears for few seconds in the cam finder tool software but then it goes offline.
I live in Italy, I really love this camera, and i have the Guarantee Card, it has the print of the date of purchase ( September 11 , 2012 ). Since it's still covered from warranty, what do i need to do to have it fixed or replaced? Is there any support center in Italy or do i have to ship it to China? I really need my cameras running for security reasons, i i need a fast replacement. I hope i have assistance from you. I have 5 of these cameras and i am really happy with the dvr software of your company, don't want to change brand.
Kind regards

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hbadmin Post time 2013-4-24 15:23:08 |Show all posts
dear sir, you mean the camera reboot again and again?
can you try upgrade the camera?you can get the upgrade download tool from cd.gocam.so
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