H6837WI

Dear sir and madam,

i have bought a „H6837WI“ last year.
Since two weeks i have no access to the camera.
When I use the software „app-find-vstarcam“ the camera showes correctly, but when i click to „outer, or inner access“, i get the message: „Error: could not connect the DDNS Server“
After click to „ open“, i have no access!
The same problem is after using the software“ app-pnp-Upgrade-vstarcam“:
„search LAN IP camera“ works perfect, but after using the button “upgrade system“ i get the message: „IP CAM cannot be accessed, please check the device to make sure it works correcly.“
I have reset the camera a few times and unplug a few times, without success!
I have changed the network-cable, without success!

Have you any idea to help me!?

Thanks in advance for your fast help

Greetings from Austria

Alex

Hi

很抱歉现在才恢复你信息

I am sorry to restore your information now

你摄像机H6837WI通过“„app-find-vstarcam“”能查找到摄像机IP？

You need to H6837WI through the "app-find-vstarcam" camera "to find the camera IP?

点击内部访问地址打不开的情况

Click on the internal access address can not open the case

你检查下：1.电脑是不是有2张网卡，确认跟摄像机连接的那张网卡的网段是否跟摄像机的一致

You check: 1 computer is it right? There are 2 card, the card with cameras connected to the network segment is consistent with the camera
Click on a button to set the best

2.请把电脑的杀毒软件关闭

2 please close the computer antivirus software

如果这样操作还是不行建议你发送“„app-find-vstarcam“”的界面图片给我

If this process or not recommended interface picture you send text "app-find-vstarcam" to me "

我需要看下摄像机的信息

I need to see the camera information

Thank you for your support to vstarcam