H6837WI

Dear sir and madam,

i have bought a „H6837WI“ last year.
Since two weeks i have no access to the camera.
When I use the software „app-find-vstarcam“ the camera showes correctly, but when i click to „outer, or inner access“, i get the message: „Error: could not connect the DDNS Server“
After click to „ open“, i have no access!
The same problem is after using the software“ app-pnp-Upgrade-vstarcam“:
„search LAN IP camera“ works perfect, but after using the button “upgrade system“ i get the message: „IP CAM cannot be accessed, please check the device to make sure it works correcly.“
I have reset the camera a few times and unplug a few times, without success!
I have changed the network-cable, without success!

Have you any idea to help me!?

Thanks in advance for your fast help

Greetings from Austria

Alex