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Abby Post time 2013-9-12 10:04:38 |Show all posts
Hi, I have a H6837WIP ip cam closed in a box by almost one year, because it has too much issues (unreadable videos recorded on the MicroSD principally, but also other things).
I'm trying today to update the firmware once again to see if something has changed, but when I launch the app-en-upgrade.exe tool, it give me the following message for the UI:

10/09/2013 23:28:19evice connected normally
10/09/2013 23:28:19:The version of present device rom is :v32.1.0.36
10/09/2013 23:28:19:Failed to read version information of the latest rom.

and the following message for the system:

10/09/2013 23:28:57evice connected normally
10/09/2013 23:28:57:The version of present device rom is :
10/09/2013 23:28:57:Failed to read version information of the latest rom.

It seems that the tool can't contact the source of the new firmware, so it can't find it.

Is possible that a product is released on the marked with so many issues and the factory don't correct it quickly?

Hoping at least that someone could tell me any solution to update the firmware, obviously in case that after "ONLY" one year the production team has taken the decision to be decent and release a new, stable firmware.

Waiting for an answer that many users are waiting in your forum, have a nice day.







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VS-support1 Post time 2013-9-12 10:07:12 |Show all posts
I am Vstarcam technology support,I'm very glad to service for you!
I have the latest firmware will H6837WI sent to you
Please note that check attachments

Thank you for your support for Vstarcam, thank you!

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