VSTARCAM C7837WIP PnP - Unable to connect to camera with the UID and

StefanoGiuglian replied at 2015-3-18 14:06
Could you please check?

if you have sent email please wait or go to the chinese bbs to send a post
http://www.vstarcam.cn/bbs/forum.php?mod=forumdisplay&fid=90

How can I post to the chinese post if I don't know what button to press? Everything is in Chinese... Why you're not supporting me?

because i 'm not a engineer so i can not support u,you should send email to them and wait.

Can you contact them and check why they are taking so long to answer? Is there any direct number I can dial to contact them?

i can not connect him directly,only can connect them through email.

It's weeks I wrote them without any answer... What should I do then?

StefanoGiuglian replied at 2015-3-23 18:29
It's weeks I wrote them without any answer... What should I do then?

you should wait or send email to them,i have not permission to connect them

After 3 months still no reply to my email... that's simply incredible. Worst support ever seen...

this is the development problem,i think you should ask engineeer through email,
pc: wangsen@vstarcam.com
ios&android: ljj@vstarcam.com

Again. I wrote them and they are not answering...