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C29 Offline after micro SD Card install and cannot connect via app

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htikeagkyaw Post time 2017-10-9 18:56:23 |Show all posts
I don't know why but my Vstarcam C29 went offline if installed micro SD Card 32gb. Although it records video, I cannot connect via app. If I remove the SD card and restart the camera, it works with app. Recorded video has no audio. Help!

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VS-support1 Post time 2017-10-13 10:59:57 |Show all posts
Dear Sir/Madam,
Not caused by the SD card, if the camera is offline, please check the network environment;
In addition,  please go to SD card setting, open the sound, you can record video files with sound,
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douglassachica Post time 2018-4-8 00:51:11 |Show all posts

Good day, please can you help me with the firmware to install by micro SD / TF camera Vstarcam C29, I had an error in the update and it does not work today Thanks
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VS-support1 Post time 2018-4-26 15:59:55 |Show all posts
douglassachica replied at 2018-4-8 00:51
Good day, please can you help me with the firmware to install by micro SD / TF camera Vstarcam C29, ...

Please upgrade camera firmware in APP directly, very easy and convinent。
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Mumtaz Post time 2022-10-26 17:49:59 |Show all posts
i am facing issue during connection with Wi-Fi
consciously showing message building an encrypted channel but not connected please help me
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hbadmin Post time 2022-11-3 17:11:12 |Show all posts
Mumtaz replied at 2022-10-26 17:49
i am facing issue during connection with Wi-Fi
consciously showing message building an encrypted ch ...


Dear customer
Regarding this issue, I would suggest you to uninstall the app and re-install it,  reset the cam and reconfigure it, then upgrade the firmware of the cam to the latest one, and test again.
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