Android Eye4 connection issue...

Hello,
I have connection problem from my Mobile Phone (Sony Xperia Z2 , Android ver. 6.0.1) to my cam C7838WIP...
Mi native language is russian, and if i try connect to my cam  from mobile network (with Wi-Fi no problem found),
i see message "Wrong ID" (it connecting only1-2 times from 10), and if i change phone language to English or Hebrew, it work properly....
Thank you.
Viacheslav

We appreciate your message but ask that you change your phone's language to something other than Russian, as that requires a unique UID setting.
godskin apostle

Dear Sir/Madam，
Thanks for your message, please modify your phone language not to Russian language, For Russian language, it must set the special UID.