There are three mode of white light lamp : Close, 24 Hours Full and Fixed schedule.
Close: The white light will be off all the time.
24 Hours Full: The white light will be on all the time.
Fixed schedule: The white light will be on during the time schedule.
To access the modes, please go to the home page of the APP, click the three dots on the upper right corner of the camera, go to “Settings” → “Mode Setting”.

White light lamp also has the function of video recording light filling and strong light theft- driving. After enable motion detection alarm, find the “Light” option, there are three modes optional: close, fill light and blinking. Click the corresponding option to select the mode.
Close: The white light will be off all the time.
Fill light: When the alarm occurs, the white light will turn on when the light is too weak to assist it in full color video recording.
Blinking: When the alarm occurs, the white light will turn on and keep blinking, to drive the The thieves.

If you are having problems with VStarcam device, please try the following ways to reach us:

• Mobile APP

If you have downloaded VStarcam APP Eye4, please login the APP, click ‘Me’ at the bottom right corner, go to ‘Online support’. The support engineers are available during Monday to Friday, 8:00~12:00 am, 1:20~5:50 pm(UTC+8).

• Mail to support@vstarcam.com

You can also send our technical support engineers an email with your problems and key information to include are:

1. Username of the VStarcam APP Eye4 account;

2. Product UID numbers;

3. App version and mobile phone model;

4. Issue description;

5. If possible screenshots or short video to explain the problem.

1.Download the mobile APP Eye4 to your smart phone. Eye4 APP is available in Google Play and APP store.

2. Register an account, take down the account name and password, for future login.

3. Login the Eye4 APP account which you have registered.

4) Indoor cameras:

• Power on the camera, wait until the camera boot up(it takes about 20 seconds).
• Press the “+” sign on the top right corner to begin the process of adding your device.
• From the device sticker located on the back/bottom of the camera, scan the QR code or manually input the UID number&password of the device.
• Follow the wizard to add your device to your Eye4 account.

Outdoor cameras:

• Power on the camera, connect the camera to the router’s LAN port with a network cable, wait until the camera boot up(it takes about 20 seconds)
• Press the “+” sign on the top right corner to begin the process of adding your device.
• From the device sticker located on the back/bottom of the camera, scan the QR code or manually input the UID number&password of the device.
• Follow the wizard to add your device to your Eye4 account.
  

The cloud storage service is purchased for a single camera, if there are multiple cameras and all need to open the cloud storage service, then each camera needs to buy the cloud storage service separately.

If the camera is lost or stolen, and it is offline, if you want to see the video recorded in the cloud storage, do not delete the camera from the APP account, open the “cloud storage” in the APP and you can still watch it.

2. How to open cloud storage?

To open the cloud storage service for the camera, please launch the mobile phone APP, find the camera→click the three dots in the upper right corner of the camera→enter the cloud storage option→click “activate”. If it’s the first time for the device to open cloud storage service, you can get a cheap three-month trial of the service.

If you have enjoyed the cheap trial of cloud storage for three months, you need to purchase a package to continue using the cloud storage service. Please refer to the pricing on the APP for relevant packages and prices.

3. How to view video in cloud storage?

To view the cloud storage video, please enter the mobile APP, find the camera, click on the three dots in the top right corner of the camera, tap “cloud storage” option, you will get the cloud storage video page. Please click the date logo on the lower left side of the page, select a date, and then look at the time axis at the bottom of the screen, blue parts means there are videos, gray parts means there are no videos, click on the blue part to watch the video, drag the timeline to watch the video of other time period.

4. Why there is no video being recorded after you opened cloud storage service?

The causes of this problem may include:
1) No motion event is detected by the camera. If no movement is detected within the scope of camera monitoring, video will not be recorded or uploaded to the cloud server, so there is no cloud storage for video.
2) Poor Internet connection. The cloud storage video relies on the internet connection to upload to the cloud server. Poor internet connection may lead to the failure or loss of videos.
3)Movement is not obvious enough to be detected by the camera. If the motion movement detected by the camera is too short or the recorded video is too small, the camera will not record cloud video or can’t be displayed even if the video is successfully uploaded to the server.
4)The device is offline. If the device is restarting or power is being cut off, the device will be offline during this period, and there will be no cloud storage video being recorded.
5) Cloud server problem. If all the above causes are excluded, the issue may be caused by the cloud server. Please contact support for help. To contact support, please refer to the FAQ How to report your problem to VStarcam Support Team?