1. The WiFi password is incorrectly entered. Please confirm the correct WiFi password and try again.
2. WiFi password can not exceed 16 characters, does not support passwords in @￥! special characters ect , it is recommended to change the WiFi password to letters plus numbers.
3. The device does not support 5G WiFi network,please check if mobile phone connected to 5G WiFi, please access the 2.4G network.
Do not install the device in a location that is directly facing the sun, causing overexposure and blurry pictures.
A : Eye4Smart outdoor Doorbell is equipped with proprietary security screws that keep the device securely mounted. If your Eye4Smart outdoor Doorbell is stolen, the indoor Doorbell will alarm and send real-time alert notification to your phone.
A : Under normal use, Eye4Smart Doorbells can run for 12 months with 2pcs built-in AAA Alkaline batteries, depending on usage and operating environment.
A : Yes, Eye4Smart Doorbell will work in freezing temperatures and is resistant to rain water, however we do not recommend that you submerge your Ring Doorbell in water. Operating temperatures for Ring Doorbell are 14 – 120°F (-10 – 50°C).
A : Yes, Eye4Smart Doorbell features an array of IR LEDs to illuminate the camera’s field of view when a lack of light is detected within the device.
W: Yes. Our optional Eye4Smart APP Recording Plans save all of your photos or videos to your Eye4Smart account for up to 30 days, and you can download the photos or videos so you never lose them.
8.What is the longest distance between indoor doorbell and lan router, indoor doorbell and outdoor doorbell ?
A : The longest distance is 30 meters between indoor doorbell and LAN router, and we may suggest that the closer, the better.And it’s also 30-meters longest distance between indoor doorbell and outdoor doorbell. For the outdoor doorbell installation, we may suggest not install on or near metal doors as metals can shorten or interfere with the doorbell’s transmission range.
A：RF: 30 meters，Penetrability: can support transmission between two brick walls or two wooden walls.
A: Phone connect the same LAN as the indoor device or phone connect outer net, including 3G/4G or other WIFI.
A：No listen and Audio functions, not Support Unidirectional and bidirectional voice.
A: one picture every pressing.
14.how long can the pictures keep saving in phone APP message center? Can share and download these pictures?
A：30 days, can not support been shared and downloaded.
W: D1 has a night version light，it is a white LED, can Snap face image and send this image to phone.