1.How does cloud storage work
After the cloud storage function is enabled, it will record videos when the camera detects movement and upload videos to the cloud server through internet connection.
Note: It will not record video all the time after the cloud storage service is opened, only when the motion is detected. Besides, it does not capture images.
The cloud storage service is purchased for a single camera, if there are multiple cameras and all need to open the cloud storage service, then each camera needs to buy the cloud storage service separately.
If the camera is lost or stolen, and it is offline, if you want to see the video recorded in the cloud storage, do not delete the camera from the APP account, open the “cloud storage” in the APP and you can still watch it.
2. How to open cloud storage?
To open the cloud storage service for the camera, please launch the mobile phone APP, find the camera→click the three dots in the upper right corner of the camera→enter the cloud storage option→click “activate”. If it’s the first time for the device to open cloud storage service, you can get a cheap three-month trial of the service.
If you have enjoyed the cheap trial of cloud storage for three months, you need to purchase a package to continue using the cloud storage service. Please refer to the pricing on the APP for relevant packages and prices.
3. How to view video in cloud storage?
To view the cloud storage video, please enter the mobile APP, find the camera, click on the three dots in the top right corner of the camera, tap “cloud storage” option, you will get the cloud storage video page. Please click the date logo on the lower left side of the page, select a date, and then look at the time axis at the bottom of the screen, blue parts means there are videos, gray parts means there are no videos, click on the blue part to watch the video, drag the timeline to watch the video of other time period.
4. Why there is no video being recorded after you opened cloud storage service?
The causes of this problem may include:
1) No motion event is detected by the camera. If no movement is detected within the scope of camera monitoring, video will not be recorded or uploaded to the cloud server, so there is no cloud storage for video.
2) Poor Internet connection. The cloud storage video relies on the internet connection to upload to the cloud server. Poor internet connection may lead to the failure or loss of videos.
3)Movement is not obvious enough to be detected by the camera. If the motion movement detected by the camera is too short or the recorded video is too small, the camera will not record cloud video or can’t be displayed even if the video is successfully uploaded to the server.
4)The device is offline. If the device is restarting or power is being cut off, the device will be offline during this period, and there will be no cloud storage video being recorded.
5) Cloud server problem. If all the above causes are excluded, the issue may be caused by the cloud server. Please contact support for help. To contact support, please refer to the FAQ How to report your problem to VStarcam Support Team?